CQC gives green lights across the board

Brighter Living is delighted to receive approval from the Care Quality Commission (CQC). In their evaluations, the CQC assesses how promptly a home addresses the needs of the individuals we support and our responsiveness when we identify issues that need attention.

The CQC emphasises the importance of individualised care tailored specifically to the unique needs of each person we support. During the CQC inspections, they assesses our responsiveness in meeting the needs of the individuals. If any issues are noted or arise, the CQC want to know our plan of action, proposed timeline for resolution and how these actions will benefit the individual. We all strive for a positive outcome and the tailored support we provide ensures we assist each individual in realising their life aspirations through the care we provide.

This is an amazing achievement, highlighting the hard work, dedication and commitment from our team to provide high-quality care and support. We continuously look for solutions to aid the individuals we support and are proud to be able to deliver the upmost quality care our Service Users expect, want and need.

Report Summary

The inspection, conducted by a single inspector under Section 60 of the Health and Social Care Act 2008, was part of the CQC’s regulatory functions. It aimed to assess whether Brighter Living complies with legal requirements, evaluate overall service quality, and assign a rating under the Care Act 2014. We received brief notice of the inspection to ensure the availability of the provider/registered manager in the office. Ahead of the inspection, the CQC reviewed information about the service, sought feedback from local authorities, and assessed information we previously provided—a standard requirement for any service provider. Legal obligations require us to share essential information, emphasising strengths and planned improvements for the highest standard of care.

During the inspection, service users did not directly communicate with the CQC inspector. However, the inspector discussed experiences and support with two relatives and met with the registered manager, care manager, and the nominated individual. Written feedback was received from two staff members.

Various records were reviewed, including care records, a medication record, and management records. Following the inspection, the CQC seeks clarification to validate the evidence gathered.

Overall, the service has been recognised as safe, effective, caring and responsive, receiving a CQC ‘Good’ rating.